Refund Policy

This Refund Policy clearly defines the standardized rules for product returns, order refunds, and service processing for all transactions completed on our official website. The policy is formulated to ensure fair, transparent, and customer-friendly shopping services, protecting the legitimate rights and interests of every user. All customers who place orders and purchase products on this website shall be deemed to accept and agree to the terms of this refund policy. All refund procedures will be implemented in strict accordance with the unified standards specified below.

1. General Return Eligibility

We provide a long-term and flexible return service for all users. Customers are entitled to apply for a product return within 60 days after receiving the purchased items. To ensure the validity of the return application, the returned products must be kept in original condition, including unused, unwashed, undamaged, and free of artificial wear and tear. All original packaging, accessories, and attached labels of the products must be complete and intact.
We support return applications for all reasonable reasons within the valid return period. There are no additional hidden thresholds or restrictive conditions for eligible return requests. As long as the products meet the return conditions, we will accept the return application and follow up with standardized inspection and refund procedures.

2. Return and Refund Processing Procedure

When customers need to apply for a return and refund, they shall submit a service request through the Contact Us page on the official website. Our customer service team will guide users to complete the return application process, provide relevant return instructions, and confirm the return processing details.
After customers send back the products in accordance with the specified return requirements, we will conduct a comprehensive inspection of the returned goods. The inspection content includes product integrity, usage status, packaging completeness, and other relevant standards. Once the returned products are verified to fully comply with the return regulations, we will immediately initiate the official refund process.
The entire refund processing cycle lasts 5 to 10 working days. The refund amount will be fully returned to the customer’s original payment account. All refund procedures are implemented in a standardized manner, with no unreasonable deduction of fees or arbitrary delay of refund progress.

3. Shipping and Tariff Rules for Returns

Our website provides global free shipping services for all orders during the initial delivery process, and all tariffs and cross-border handling fees incurred during transportation are fully borne by us. Customers do not need to bear any additional costs for order delivery.
For return orders, the relevant return shipping costs shall be borne by the customer. There will be no additional tariffs or hidden charges generated during the return process. We will not deduct any extra fees from the customer’s refund amount for any reason other than non-compliant product conditions.

4. Ineligible Return and Refund Situations

To ensure the standardized operation of the service system, we do not support return and refund applications beyond the specified return period. Meanwhile, products that are damaged, worn, deformed, or stained due to personal use, improper storage, or artificial factors are not eligible for return and refund services. Products with lost original packaging, missing accessories, or altered product appearance and performance will be deemed ineligible for returns after inspection.
We will strictly inspect all returned items. For returns that do not meet the policy requirements, we will inform customers of the inspection results and reject the invalid refund application in a timely manner.

5. Partial Refund Rules

For orders with multiple products, customers can apply for partial returns and partial refunds according to actual needs. We will calculate the refund amount based on the unit price of the returned products, and the refund will be returned to the original payment account in accordance with the unified processing cycle. The remaining products of the order will not be affected in any way, and no additional service fees will be charged.

6. Communication and Problem Handling

If customers have any questions about return eligibility, refund progress, fund arrival time, and policy details, they can contact our customer service team through the Contact Us page on the official website at any time. We will provide professional interpretation, process guidance and problem-solving services to ensure every refund request is handled fairly, efficiently and transparently.